Terms & Conditions

GENERAL INFORMATION
The products in the online store (www.artbyannakaisa.com) are designed and sold by Anna-Kaisa Juhola (Kultasepänverstas CaiSanni / Art by Anna-Kaisa, business ID: 2479223-3). We sell products to full-age individuals. The prices of all products include VAT where applicable. We reserve the right to change prices, postage and delivery times.

ORDERING AND PAYMENT CONFIRMATION
Products are generally ordered via email. 

You agree to the delivery terms valid for each order.


We will send you an order confirmation and invoice by e-mail, which will show you:
Order product listing
The total amount of the invoice
Tax breakdown

The products will be shipped after we have received the payment.

PAYMENT METHODS

The ordered products and the postage costs incurred must be paid before we will ship the order. We will send you a Paypal invoice or bank transfer invoice (for EU-customers) after you have placed an order. With Paypal, you can pay with all the most common credit and debit cards or with the balance in your Paypal account. Learn more about Paypal's key payment and service information.

If you have any questions or concerns regarding your Paypal payment, please primarily contact Paypal Customer Service.
 

DELIVERY METHODS AND TIME
The delivery time of the products varies depending on the chosen delivery method and the destination country. We strive to deliver the products as soon as possible after the order arrives, if the ordered product is in store. Please allow us 2-3 business days to process and mail your order. Depending on the size, the product (s) is delivered either as a letter, as a tracking code postal package or as an express letter.

RETURN AND REFUND

Our products have a 14-day return policy in accordance with the law. Read more about return conditions and instructions here:

Returns & Refunds.

OTHER
We reserve the right to change our delivery terms. Before ordering, you must read the current delivery terms.