RETURN & REFUND

You have the right to return your product within 14 days after receiving the products. This requires that the product is completely unused. If you wish to return a product, please inform me in advance about this by writing to annakaisa.juhola@gmail.com and make sure to include your order confirmation both in the e-mail and when sending the package. Please note that the customer is in charge of the shipping costs when returning products.

Not picking up your package is not the same as cancelling the order or returning it. If you do not pick up your order you will be charged with the extra costs for returning the products to us, and you will not get a refund for your order.

We will return your money within 14 days from receving the products.

In case of faulty product I will send you new one with no extra cost. In that case, if it is not possible to send a new product (like original art) I will return your money. I kindly ask you to email me annakaisa.juhola@gmail.com and inform me about your order number and what is wrong with the product. Please attach a picture of the damaged product.

You will then be given instructions how to proceed with the return.

All returns should be sent to the address below.

Please inform me first by mailing annakaisa.juhola@gmail.com with all relevant order information.

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Return address:

CaiSanni
Pappilankatu 18
26100 RAUMA

FINLAND